Shipping policy
At Steplabb, we aim to get your order to you as quickly and smoothly as possible. Please read the information below for details on processing times, shipping estimates, tracking, and delivery.
Order Processing
All orders are processed within 1–3 business days after they are placed.
Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery time is typically 7–12 business days after your order has been processed.
Please note that shipping times are estimates only and are not guaranteed. Delays may occasionally occur due to high demand, customs processing, courier issues, weather conditions, or other factors outside our control.
Shipping Insurance
We offer optional shipping insurance at checkout for an additional cost.
If shipping insurance is selected, your order will be protected against eligible loss, damage, or delivery issues during transit, subject to the terms of the coverage provider.
If shipping insurance is not selected, Stepprs is not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier, except where required by law.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email. Tracking updates may take a short time to appear after dispatch.
If you do not receive your tracking email, or if you need help locating your shipment, please contact our support team.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
Steplabb is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible and we will do our best to assist before your order is shipped.
Delays
While we always aim to deliver orders within the estimated timeframe, delays can sometimes happen. These may be caused by carrier disruptions, customs clearance, weather, public holidays, or high shipping volumes.
We appreciate your patience and understanding if your order takes longer than expected.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant details.
If you purchased shipping insurance, please contact us promptly so we can assist with the claims process where applicable.
If tracking shows that your package has been delivered but you have not received it, we recommend first checking with household members, neighbours, or the local courier.
Customs, Duties, and Taxes
Depending on your location, customs fees, import duties, or taxes may apply. These charges, if applicable, are the responsibility of the customer.
Steplabb is not responsible for delays caused by customs.
Split Shipments
In some cases, orders may be shipped in separate packages depending on stock availability, warehouse location, or the items ordered. If this happens, tracking information will be provided where applicable.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@steplabb.com